Task 1 — Apology Email

Ex 1 — Apology to a customer for a wrong order154 words

Subject: Apology and Replacement for Your Incorrect Order

Dear Ms. Patel,

I am truly sorry that the dining set you received last week was the wrong colour and arrived with a scratched tabletop.

This should never have happened, and I understand it ruined the plans you had for your family dinner. Simply apologizing is not enough, so to make up for the trouble I would like to offer you a full replacement in the correct colour, shipped free of charge, plus a fifteen percent discount on your next purchase.

Alternatively, if you would prefer a complete refund, I can arrange that immediately instead. Please just reply and let me know which option suits you best, and I will process it the same day. We are also reviewing our packing and labelling process so that mix-ups like this stop happening.

Thank you sincerely for your patience and understanding throughout this.

Sincerely,
Grace Liu, Customer Care

Ex 2 — Apology to a colleague for missing their event162 words

Subject: Apology for Missing Your Farewell Lunch

Dear Tomás,

I am truly sorry that I did not show up to your farewell lunch on Thursday after promising I would be there.

I understand this looked thoughtless, especially since you had reserved a seat for me and it was your last day with the team. An urgent client issue pulled me away at the last minute, but I should have messaged you right away instead of leaving you wondering, and for that I sincerely apologize.

To make up for it, I would love to take you out for a proper goodbye lunch next week, my treat, before you start your new role. I have also arranged a small gift from the team that I would like to hand over in person.

Please let me know which day works for you. You will be genuinely missed here, and I do not want a scheduling slip to be my last impression.

Warm regards,
Mei Lin