WritingCLB 6-8Template 1 — Standard formal complaint

Task 1 — Complaint Email

When to use

Explain a problem, impact, and requested action.

CLB 9 upgrade

Use precise impact language and direct action requests.

Template 1 — Standard formal complaint Template 2 — Follow-up with compensation request Template 3 — Friendly complaint to someone you know

Subject: [Issue] - Request for Immediate Assistance

Dear [Sir/Madam or Name],

I am writing to bring to your attention a [problem] that occurred on [date/recently].

Specifically, [describe the problem clearly in 1-2 sentences]. This has caused [impact: inconvenience, financial loss, safety concern, etc.].

I kindly request that you take immediate steps to [specific action] by [reasonable timeframe]. Please contact me at [contact info] if you need any further information.

I look forward to your prompt response.

Sincerely,
[Your Name]

Sample Answers

Ex 1 — Noise complaint to a building manager165 words

Subject: Ongoing Construction Noise - Request for Immediate Assistance

Dear Building Manager,

I am writing to bring to your attention a serious noise problem that began two weeks ago and is still continuing today.

Specifically, renovation work in the unit above mine starts at 6:30 a.m., well before the hours permitted by the building's bylaws, and the drilling often continues late into the evening. This has caused my family considerable stress and sleep loss. My son has been unable to focus on his morning online classes, and my wife, who works night shifts as a nurse, cannot rest during the day.

I kindly request that you take immediate steps to ensure the contractors follow the approved schedule of 9 a.m. to 5 p.m. by the end of this week. If the schedule cannot be enforced, I would appreciate a meeting to discuss other solutions. Please contact me at 604-555-0132 if you need any further information.

I look forward to your prompt response.

Sincerely,
Wei Zhang

Ex 2 — Damaged furniture delivery161 words

Subject: Damaged Dining Table Delivery - Request for Replacement

Dear Customer Service Team,

I am writing to bring to your attention a serious problem with an order I received on May 3.

Specifically, the dining table (order #58291) arrived with a deep crack across the surface and a broken leg, even though the box showed no outside damage. This has caused significant inconvenience for my family, as we had already disposed of our old table and now have nowhere to serve family meals. In addition, we are hosting a dinner for my parents' anniversary next month, so the timing is very stressful.

I kindly request that you arrange a replacement or a full refund within five business days. I would also appreciate it if your team could collect the damaged table at the same time. Please contact me at 416-555-0178 or by reply email if you need photographs of the damage.

I look forward to your prompt response.

Sincerely,
Amrita Sharma

Unlock every template

You've used your free practice. With any plan you get:

75 Full Mock Tests
10,750+ practice questions
AI scoring on every Writing & Speaking task
Feedback in English / 中文

See plans & pricing

7-Day Money-Back Guarantee (Subscription)

Continue free → next skill