Task 1——投诉邮件

范文 1 —— 跟进网络频繁断线160 词

Subject: Follow-Up on Repeated Internet Outages - Account #74126

Dear Customer Relations Team,

I am writing to follow up on the internet service problem I first reported on March 2, which remains unresolved despite two previous phone calls.

When I contacted your support line on March 5, I was assured that a technician would repair the connection within three business days. However, no one arrived, and the service still disconnects every evening between 7 and 10 p.m. As a result, I have missed two important video meetings with overseas clients and had to purchase extra mobile data at my own expense.

Given the inconvenience and the additional costs, I believe a refund of this month's fee and a technician visit this week would be a fair resolution. I would appreciate a response by Friday; otherwise, I will have no choice but to file a complaint with the telecommunications authority.

Thank you for your attention to this matter.

Sincerely,
Omar Hassan

范文 2 —— 健身房重复扣费161 词

Subject: Follow-Up on Duplicate Membership Charges - Member #30587

Dear Accounts Department,

I am writing to follow up on the billing error I first reported on June 1, which has still not been corrected.

When I visited the front desk on June 3, I was assured that the duplicate charge of $89 on my May statement would be refunded within five business days. However, my June statement now shows the same double charge again, meaning I have been overcharged $178 in total. As a result, my chequing account balance dropped below the required minimum, and my bank charged me an additional service fee.

Given these repeated errors, I believe a full refund of the duplicate charges plus one free month of membership would be a fair resolution. I would appreciate written confirmation by June 20; otherwise, I will cancel my membership and dispute the charges with my credit card company.

Thank you for your attention to this matter.

Sincerely,
Grace Liu